Regular system maintenance is scheduled for Tuesdays, Wednesdays, and Fridays in the early morning from 12:00 midnight to 3:00 a.m, and on Saturdays and Sundays from 5:00 p.m. until 12:00 midnight. Please check this page to see if maintenance will take place during any particular maintenance period. If you have any questions or comments pertaining to any past or future maintenance please contact our support department at 408-387-5555.
2008-07-29 12:02:09 - Magnitude 5.8 earthquake in LA area - [Posted by: bpeskin]
A magnitude 5.8 earthquake struck the LA area at approximately 11:42 PDT. All services in the Los Angeles area that we provide are operating normally to our knowledge. If are in the Los Angeles area and are having service problems please contact our support department.
2008-07-29 08:44:41 - Emergency DSL maintenance - [Posted by: bpeskin]
Covad informed us (after the fact) that they needed to perform emergency maintenance this morning out of their Sunnyvale facility. The end result of this emergency maintenance was a loss of connectivity for approximately 50 of our DSL subscribers. All service should be restored at this point. If you have any questions please contact our support department.
2008-07-28 12:16:54 - DNS Server Maintenance Completed - [Posted by: bpeskin]
The aforementioned DNS server maintenance was completed this weekend, uneventfully.
If you have any questions or concerns please contact our support department.
2008-07-24 17:12:38 - DNS server maintenance - [Posted by: bpeskin]
Over this weekend we will be testing and deploying a new version of our DNS server to protect against recently discovered vulnerabilities (and consequently, recently released exploits). If you have any questions please contact our support department.
2008-06-20 16:04:22 - All systems are operating normally - [Posted by: bpeskin]
All systems are operating normally.
2008-04-21 11:41:48 - Mail issues resolved - [Posted by: bdysart]
The problem causing timeouts when trying to send mail through our outgoing server has been resolved. Some people reported problems with webmail access, and those problems have also been resolved.
2008-04-21 08:40:16 - Outgoing mail server timeouts - [Posted by: bdysart]
Several customers have reported timeouts connecting to our outgoing mail server, when sending messages. We are investigating this issue and hope to have it resolved shortly.
2008-02-05 09:45:31 - Power restored on the Peninsula - [Posted by: bdysart]
Power to affected sites was restored approximately half an hour after going out. We will continue to monitor the situation.
2008-02-04 13:08:24 - Power outages on the Peninsula - [Posted by: bpeskin]
PG&E is currently experiencing electric power problems on the Peninsula. As a result we have customers in San Carlos and Burlingame without power, and thus without connectivity. We will monitor the situation closely and contact PG&E if necessary.
2008-01-20 22:12:22 - Dialup access restored - [Posted by: bdysart]
Dialup access was restored earlier this evening. All dialup access numbers accept incoming calls properly once again.
2008-01-20 15:32:19 - Diaup access currently unavailable - [Posted by: bdysart]
Callers to our dialup access numbers currently get an "all circuits are busy" recording. We have a ticket open with the vendor for the circuit that serves these numbers, and we will update this page as the situation progresses
2008-01-07 09:06:00 - Power restored to A-Link office - [Posted by: bdysart]
Power was restored to the A-Link office late in the day on Friday, the same day power went out. Our main number, 408-318-6808, and support number, 408-318-6810, will reach our office once again.
2008-01-04 10:14:38 - A-Link office is without power - [Posted by: bdysart]
Our main office lost power approximately 20 minutes ago. This will not affect services for customers, but it will affect our ability to provide support and customer service. If you need assistance, please call 408-472-4718 or 408-209-8520.